Terms / Refunds / Cookies
ARTICLE 1: FIELD OF APPLICATION
The purpose of these general conditions of sale is to govern the contractual relations between the company THIRD STONE DEVICES, The company can be reached by email by clicking on the contact form accessible via the home page of the site.
The information on this site may be modified by the company THIRD STONE DEVICES, without notice.
The customer acknowledges having read, at the time of ordering, the general conditions of sale stated on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relations between the company THIRD STONE DEVICES and its site www.thirdstonedevices.com and its client, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document.
The present general conditions of sale as well as the prices are expressly approved and accepted by the purchaser, who declares and acknowledges having a perfect knowledge of them, and renounces, therefore, to take advantage of any contradictory document and, in particular, its own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale. Unless proven otherwise, the data recorded by the site www.thirdstonedevices.com constitute proof of all transactions.
ARTICLE 2: PRODUCTS
The essential characteristics of the products offered for sale are presented on the site www.thirdstonedevices.com in the “Shop” section.
We take all our care in the shooting and the chromatic rendering of the photographed products, however the color rendering may vary from one screen to another, the photos presented are not contractual.
ARTICLE 3: ORDERS
You can place your orders on our website www.thirdstonedevices.com, the customer selects the products he wishes to order, as follows:
The customer will complete, according to the information provided to him online, a form necessary for his identification in which he will enter name, first name, telephone number, postal and electronic address and billing and delivery address.
Once the products have been chosen, the customer will definitively validate his order by clicking on the “Buy” button to demonstrate his commitment and acceptance of the general conditions of sale; an order number will be communicated to him as well as an order confirmation by e-mail. (NB: payment is made when ordering)
Any order on the website www.thirdstonedevices.com implies acceptance and acceptance without restriction or reservation of these general conditions of sale.
The sale will only be considered final after the supplier has sent the confirmation of the order to the customer and the supplier has received the full price.
Unless otherwise agreed, any modification of the order by the Customer can only be taken into consideration if it reaches the supplier in writing before the actual receipt of the price.
In the event that this written modification does not reach our company, the requested modification cannot then be accepted, and the sums paid by the customer will not be returned to him.
ARTICLE 4: AVAILABILITY OF ARTICLES
In the event of a product being out of stock, the Customer will be informed by email as soon as possible and will be able to modify his order or cancel it.
ARTICLE 5: PRICE
The prices indicated in euros are deemed to be net including all taxes (all taxes included), excluding shipping costs. They can be modified at any time without notice, knowing that the articles will be invoiced on the basis in force at the time of the order.
The price of the order is payable in full and in a single payment when ordering. All orders are invoiced in euros and payable in euros (€).
ARTICLE 6: SHIPPING COSTS
Orders are sent by DHL carrier with tracking. Shipping costs vary depending on the weight of the order and the delivery method. They include the costs of packing, preparing and sending your order.
Orders are sent by DHL carrier with tracking. The shipping costs vary according to the weight of the order and the delivery method. They include the costs of packing, preparing and sending your order.
On export, customs fees may be imposed by the legislation in force in the buyer's country. It is the buyer's responsibility to inquire about any taxes applicable to importation. THIRD STONE DEVICES does not communicate and is unable to provide information on customs taxes. THIRD STONE DEVICES cannot be held responsible for any taxes due to the importation of its products into a country other than France.
ARTICLE 7: PAYMENT
The price is payable in cash, in full, on the day of the order. Payments are made offline by bank transfers or online by Paypal. For all other means of payment contact us in advance via the contact form on the site www.thirdstonedevices.com
ARTICLE 8: GUARANTEE
All our products are guaranteed for life against any construction or raw material defect, excluding the footswitch which is guaranteed for TWO YEARS.
This warranty includes the replacement or repair free of charge at our workshop of any part or assembly part recognized as defective. The shipping costs and possibly the packaging remain the responsibility of our customers.
The guarantee cannot be applied in the event of alteration or misuse of the devices.
In the event of repair being carried out by our workshop, the spare parts under warranty as well as the labor are provided free of charge.
We decline our responsibility for any defects occurring during use or as a result of improper modifications or repairs carried out on our devices during the warranty period.
ARTICLE 9: DELIVERY
The order is sent in 2 steps:
Orders are prepared within 48 to 72 hours after validation and can take up to two weeks of manufacture (including weekends and public holidays). The deadlines may be longer during sales, promotions or special operations.
The delivery time corresponds to the transit time by the carrier. The deadlines displayed are therefore only indicative and do not constitute a strict deadline.
ARTICLE 10: RETURNS - REFUNDS
Return of goods :
Any return must be reported in advance via the contact form on the site www.thirdstonedevices.com in order to obtain an RMA.
Any complaint concerning a delivery must be made within 48 hours of receipt of the goods. The products must be returned in their original condition and packaging, which implies the total absence of traces of use. Any modification on the device (addition of scratch, sticker ...) will cancel any possible recovery by the workshop. No return will be accepted without our prior agreement and obtaining an RMA number which will be provided to you as soon as possible after contacting our customer service. If you do not have an RMA, your return will be refused and sent back to you. The outward and return shipping costs are the responsibility of the customer, in particular for products benefiting from free (integrated) shipping costs, unless specifically agreed with our customer service. Please note that we do not accept product returns, except in the event of defective material or prior agreement. One-off or non-stock products which are produced "on demand / to order" for the customer cannot be returned.
We guarantee a refund within 30 days or less of the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.
ARTICLE 12: RIGHT OF WITHDRAWAL
From the date of delivery of your order, you have a period of 14 clear days to exercise your right of withdrawal by returning your order to us within this period (C. consom. Art. L 121-20), and be fully refunded. The return costs remain at your expense. However, incomplete, worn, damaged or soiled products are not taken back.
ARTICLE 13: DATA PROTECTION
The information requested from the customer is, for some indicated as such, necessary to process and execute his requests, and for others, useful to know him and improve the services that can be offered to him on the site. The files of www.thirdstonedevices.com and the processing to which they are subject are declared to the National Commission for Informatics and Liberties (CNIL) whose rules we scrupulously respect. compliance with the law relating to computers, files and freedoms of January 6, 1978. The customer thus has the right to access and rectify personal data concerning him: for this, he just needs to contact us ( by indicating his name, first name, address and email). Otherwise, We inform our customers that “cookies” record certain information which is stored in the memory of their hard drive. This information is used to generate audience statistics for the site and to offer products and services based on previous visits. A warning message can ask them, beforehand, if they wish to accept “cookies”, which they can of course refuse. They can also configure their browser to accept or reject www.thirdstonedevices.com “cookies” at any time. These “cookies” do not contain confidential information about them. This information is used to generate audience statistics for the site and to offer products and services based on previous visits. A warning message can ask them, beforehand, if they wish to accept “cookies”, which they can of course refuse. They can also configure their browser to accept or reject www.thirdstonedevices.com “cookies” at any time. These “cookies” do not contain confidential information about them. This information is used to generate audience statistics for the site and to offer products and services based on previous visits. A warning message can ask them, beforehand, if they wish to accept “cookies”, which they can of course refuse. They can also configure their browser to accept or reject www.thirdstonedevices.com “cookies” at any time. These “cookies” do not contain confidential information about them.
ARTICLE 14: APPLICABLE LAW
All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law.
ARTICLE 15: JURISDICTION
The competent Courts in the event of a dispute will be those within the jurisdiction of Paris (75), Courts of the head office of the company THIRD STONE DEVICES where the contract between the parties is formalized.
ARTICLE 16 - INTELLECTUAL PROPERTY
All elements of the THIRD STONE DEVICES Website are and remain the intellectual and exclusive property of THIRD STONE DEVICES represented by Daniel B and Estelle LSM.
Any reproduction, exploitation, redistribution or use of the elements of the site, whether textual, software, visual or sound, is strictly prohibited under penalty of criminal prosecution.
The THIRD STONE DEVICES brand, as well as the logo appearing on the site are registered trademarks (semi-figurative or not). Any total or partial reproduction of these brands or logos made from elements of the Site without the express authorization of THIRD STONE DEVICES is prohibited, within the meaning of articles L.713-2 and following of the Intellectual Property Code.
Any simple or hypertext link on this site is strictly prohibited without the express written consent of THIRD STONE DEVICES.
Any use of the information obtained to constitute a database for commercial purposes is prohibited. The extraction and reuse of all or part qualitatively or substantially of the content of the information contained on the THIRD STONE DEVICES Site on another medium, by any means and in any form whatsoever is prohibited.
ARTICLE 17 - MODIFICATION OF THE TERMS AND CONDITIONS OF THE SITE AND THE SALE OF THE SERVICES
THIRD STONE DEVICES reserves the right, at any time, to modify all or part of the Terms and Conditions of the Site or to sell the services offered, with or without notification. The changes will come into force as soon as they are posted.
General conditions of sale updated on 04/02/2021